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Terms & Conditions

Affordable Living Solutions Company Pty Ltd

Terms & Conditions

Last updated: 22nd February 2026

 

1. Definitions

These Terms and Conditions apply to all Products and Services supplied by Affordable Living Solutions Company Pty Ltd ABN: 96 693 763 674, trading as Affordable Living Solutions Company (“ALSC”, “we”, “us”, “our”).

  • “Customer”, “you”, “your”, “Purchaser” means the person or entity purchasing Products or Services from ALSC.

  • “Products” means all buildings, structures, kits, accessories and related goods supplied by ALSC from time to time.

  • “Services” means any services supplied by ALSC from time to time, including supply-only, coordination, installation packages (where offered) and advisory/administrative support.

  • “Class 1a dwellings” means compliant with the National Construction Code (NCC) and Building Code of Australia (BCA) compliant Class 1a residential dwellings

  • “Non‑Class 1a Buildings” means transportable, fixed, or expandable structures, amenities, pods, or caravan-style products that are not certified as Class 1a dwellings, unless expressly stated otherwise on your quote.

  • “Council Approval” means any approval, permit, consent or certification required by a local authority or regulator.

  • “Third‑Party Supplier” means a supplier, manufacturer or contractor not owned or controlled by ALSC.

  • “Transport Partner” means an independent freight/logistics provider engaged to deliver Products.

  • “FIXED” means a structure that does not expand beyond its delivered footprint.

  • “EXPANDABLE” means a structure that expands beyond its delivered footprint.

 

All amounts are in Australian Dollars (AUD) and include GST unless stated otherwise.

 

2. Acceptance and amendments

By signing any agreement, paying any invoice, accepting delivery, or otherwise proceeding with a purchase from ALSC, you confirm that you have:

  • Read and understood these Terms and Conditions;

  • Accepted these Terms and Conditions in full; and

  • Acknowledged that these Terms govern the supply of all Products and Services provided by ALSC

ALSC may amend these Terms from time to time. The version in force at the time you enter into the contract (including by payment) applies to your order.

 

3. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantees or rights you may have under the Australian Consumer Law (ACL).

If a Product or Service fails to meet a consumer guarantee, you may be entitled to a remedy (such as repair, replacement, refund, cancellation of services or compensation) depending on whether the failure is major or minor.

 

4. Product classification and intended use

ALSC supplies Products under different compliance classifications. Your quote and invoice will specify the applicable classification.

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4.1 Class 1a dwellings: Products are engineered and supplied as Class 1a residential dwellings under the NCC/BCA.

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4.2 Non‑Class 1a Buildings: Non‑Class 1a Buildings are not certified as Class 1a dwellings and may not be approved by Council for permanent residential use. Unless expressly stated otherwise in writing by ALSC, these Products are NOT certified as Class 1a dwellings and may NOT be approved for permanent residential occupation.

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Customer acknowledgement: You are responsible for confirming Council Approval (planning/zoning/building approvals and permits) for your intended use before purchasing and placing any Product. ALSC does not warrant that any Product will be approved by a particular Council or certifier for your intended use.

 

4.3 Customer Responsibility and Council Approvals

The Customer acknowledges and agrees that:

  • ALSC does not guarantee council approval, planning approval, development approval, building approval, occupancy approval, or certification for any Product;

  • The Customer is solely responsible for conducting all due diligence prior to purchase;

  • The Customer must independently confirm with their local council, certifier, planning authority, and all relevant government bodies whether the intended Product is permitted on their property and for their intended use;

  • ALSC is not responsible for any advice, interpretation, assumptions, or verbal representations made by third parties regarding council approvals or occupancy;

  • Any information provided by ALSC regarding council processes, approvals, zoning, or compliance is general information only and must not be relied upon as planning, legal, engineering, or certification advice;

  • Approval requirements vary significantly between councils, states, zoning overlays, site conditions, bushfire ratings, flood zones, and intended uses;

  • The Customer must obtain independent planning, engineering, legal, and certification advice before proceeding with purchase or installation.

 

4.4 No Refunds for Council Refusal

The Customer expressly acknowledges and agrees that:

  • refusal of council approval;

  • refusal of development approval;

  • refusal of occupancy approval;

  • planning restrictions;

  • zoning limitations;

  • private covenant restrictions;

  • engineering limitations;

  • bushfire, flood or environmental overlays;

  • inability to obtain permits or certifications; or

  • any other regulatory restriction

Does not entitle the Customer to a refund, cancellation, compensation, chargeback, or return of monies paid where the Product supplied matches the Product ordered.

 

Where ALSC has incurred costs relating to:

  • engineering;

  • drafting;

  • certifications;

  • council submissions;

  • administrative work;

  • transport bookings;

  • manufacturing;

  • supplier commitments;

  • project coordination; or

  • procurement,

 

Those costs remain fully payable by the Customer regardless of the council outcome.

 

4.5 Non-Class 1a Acknowledgement

By proceeding with the purchase of any Non-Class 1a Product, the Customer acknowledges and accepts that:

  • the Product may not be approved for permanent residential occupation;

  • the Product may only be suitable for ancillary, recreational, temporary, caravan-style, storage, office, accommodation, or other limited uses depending on local laws;

  • ALSC makes no representation or warranty that the Product can legally be lived in, rented out, Airbnb’d, permanently occupied, or connected to services on the Customer’s property;

  • the Customer has not relied on ALSC to determine the legality of their intended use;

  • all approval and compliance risk remains solely with the Customer.

 

4.6 Customer Indemnity

The Customer indemnifies and holds harmless ALSC, its directors, staff, contractors, agents, resellers, and suppliers against any loss, liability, penalties, claims, damages, legal costs, or proceedings arising from:

  • unlawful installation;

  • unlawful occupation;

  • failure to obtain approvals;

  • council enforcement action;

  • planning breaches;

  • building compliance breaches;

  • occupancy breaches;

  • fines or penalties; or

  • the Customer’s intended or actual use of the Product.

Nothing in this clause limits any rights the Customer may have under Australian Consumer Law.

 

5. Warranty

Unless otherwise stated on your quote or required by law, the warranties below apply in addition to your ACL rights.

  • Warranty registration: where registration is required, it must be completed within 30 days of delivery/collection.

  • Warranty commencement: the warranty period starts on the date of delivery or collection.

  • Remedy: ALSC may repair or replace components at its discretion. Replacement parts may be of similar quality/grade and may differ cosmetically.

  • Authorised works: do not attempt repairs or replacement of parts without ALSC’s prior written approval. Unauthorised works may void the warranty claim.

  • Non‑warrantable callouts: if ALSC (or its contractor) attends the site and the issue is not warrantable, ALSC may invoice the Customer for reasonable inspection/attendance costs.

  • Warranty may be denied where: (a) unauthorised structural alterations/modifications occur; (b) maintenance instructions are not followed; (c) installation instructions are not followed; (d) damage occurs during installation; (e) misuse, accident, abnormal conditions, flooding, fire, hail or storms; (f) corrosive environments including installation within 10km of saltwater, within 100m of a water body (including pools), or within 10km of industrial pollutants; (g) the Product is used for commercial, industrial or rental purposes unless agreed in writing.

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Minor cosmetic imperfections (including small dents, scratches and colour variation) do not of themselves constitute a defect or major failure.

Non‑Class 1a Buildings (including expandable or fixed caravan-style structures and portable amenities) carry a one (1) year manufacturer’s warranty.

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This warranty covers the Product only and excludes consequential or indirect costs (including removal, transport, cranage, re‑installation, connection of services, lost income, accommodation or downtime).

 

6. Supply and Install

​Delivery is arranged through independent Transport Partners unless otherwise agreed.

6.1 Supply‑only: Supply‑only packages are supplied.

The Purchaser (or their builder) is responsible for site works, footings, installation, service connections (power/water/sewer/stormwater/internet), council certification processes and final compliance inspections unless expressly included on the quote.

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6.2 Supply, Install & Council‑Approved (where offered): If your quote includes a turnkey supply, install and council‑approved scope, the works will be delivered under the applicable building contract terms (including any Master Builder contract) and the relevant state licensing and warranty requirements.

 

7. Third‑party products

Where Products or components are supplied by Third‑Party Suppliers, warranty coverage is subject to the supplier’s terms. ALSC may assist with claims administration but does not extend the supplier’s warranty.

 

8. Delivery, placement and storage

Delivery is arranged via Transport Partners unless otherwise agreed in writing.

  • Unloading: unless otherwise agreed, you must provide suitable unloading equipment (forklift/crane) and ensure the site is safe and accessible.

  • Kerbside/front-of-property delivery: delivery is to the front of the property only. Final placement is the Customer’s responsibility unless otherwise agreed in writing.

  • No lifting over/into structures: unless agreed in writing, delivery does not include lifting over/under/into/onto structures or positioning onto footings/foundations.

  • Damage reporting: transport damage must be reported within 24 hours of delivery with photos and supporting information.

  • Delays: ALSC is not liable for delays caused by Transport Partners or events outside ALSC’s reasonable control.

Storage fees apply if you cannot take delivery when scheduled (invoiced weekly in arrears, payable within 24 hours)

 

9 . Installation responsibility

Unless installation is expressly included on your quote or in a separate signed agreement, you are responsible for organising installation and bearing all associated costs.

You must engage licensed trades where required by law and ensure the installed outcome complies with all relevant laws, standards, approvals and permits.

You indemnify ALSC (and its staff, agents and resellers) against claims, losses or penalties arising from your installation, site works, compliance failures or third‑party contractor actions, to the extent permitted by law.

 

10. Payments, title and risk

Payment terms on your invoice/quote apply and may override general guidance in these Terms.

All payments are required in accordance with your invoice; custom modifications may require a non‑refundable deposit and progress payments.

ALSC may suspend manufacture, delivery or related services where payments are overdue.

Risk passes on delivery to the nominated site or on loading to the Customer’s nominated carrier (whichever occurs first). Title (ownership) passes only when all amounts owing are paid in full.

This agreement becomes legally binding upon signing.

 

Should council approval be refused for any reason outside our control, all costs already incurred in preparing, submitting, and managing the council application remain payable by the client.

 

11. Cancellations, refunds and returns

Refunds and remedies are provided in accordance with the ACL.

  • Change of mind: ALSC is not required to provide a refund or exchange for a change of mind.

  • Council approvals: You are responsible for Council Approval. ALSC is not required to refund due to refusal or conditions imposed by a council/regulator where the Product was correctly supplied as described.

  • Pre‑delivery cancellations: where ALSC approves a cancellation (and where permitted by law), refunds may be subject to reasonable costs and administration fees as detailed on the quote/invoice and may depend on resale/reallocation of the Product.

 

12. Complaints and remedial process

You must notify ALSC in writing of any issue and provide reasonable details and supporting documentation. ALSC must be given a reasonable opportunity to assess and, where applicable, remedy the issue in accordance with the ACL.

Nothing in this clause limits your ACL rights.

 

13. Limitation of liability

To the extent permitted by law, ALSC is not liable for indirect or consequential loss (including loss of profit, loss of use, accommodation costs or downtime) arising from the supply, delivery, installation or use of Products or Services.

Where ACL guarantees apply, ALSC’s liability is not limited to the extent prohibited by law.

 

14. Intellectual property

All intellectual property in ALSC branding, designs, documents, specifications, manuals, videos and technical information remains the property of ALSC and/or its licensors. No intellectual property rights are transferred by the supply of Products.

 

15.  Force Majeure

ALSC is not liable for delays or failures caused by circumstances beyond its reasonable control including:

  • pandemics;

  • strikes;

  • transport disruptions;

  • natural disasters;

  • government actions;

  • material shortages;

  • shipping delays;

  • supplier failures;

  • acts of God.

ALSC may suspend or delay supply while such events continue.

 

16. Governing law

These Terms are governed by the laws of South Australia. You submit to the non‑exclusive jurisdiction of the courts of South Australia.

 

17. Severability and no waiver

If any term is invalid or unenforceable, it is severed to the extent necessary, and the remainder continues in force.

A failure or delay to enforce a right is not a waiver of that right.

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